Help Desk
The Help Desk is staffed to
provide product support from 9:00 am to 6:00 p.m. EST, Monday
through Friday, except for the Jenzabar
holidays listed below. Requests for support received after
8 p.m. EST weekdays or anytime on the weekend are deferred
until the next business day. Jenzabar does not provide
after-hours support, except in unusual circumstances on a
pre-scheduled basis.
The Help
Desk would prefer that all incidents be submitted using the
Online Incident form. This
will ensure all necessary information for the incident is
included.
| For
telephone, FAX, or E-Mail, provide the following
information: |
| ·
Institution
Name |
| ·
Contact
Name |
| ·
Call-Back
Number |
| ·
E-mail |
| ·
Module |
| ·
Navigation
to the screen on which you are working |
| ·
Priority
of the Call |
|
o
Low
– Target Resolution within 7-14 days |
|
o
Medium
– Target Resolution within 2 - 7 days |
|
o
High
– Target Resolution within 1-2 days |
| ·
Description
of the problem
|
| Jenzabar
Holidays
for 2007 |
|
- New Year's Day - Jan
1
- President's Day -
Feb 19
- Memorial Day - May
28
- Independence Day -
July 4
- Labor Day - Sept 3
- Thanksgiving Day -
Nov 22
- Day after
Thanksgiving - Nov
23
-
Floating Holiday - Dec 24
- Christmas - Dec 25
- New Year's Eve - Dec
31
|
|
|
|
